Customer Service in Carpet Cleaning Businesses

A quick and effective resolution of any conflict with a customer can actually increase their loyalty to your carpet cleaning company. A majority of complaining customers will continue doing business with you if they feel you have corrected their problem.

Here are some suggestions: Empathize with their emotions - listen and let them blow off some anger or frustration. Get as many “specifics” as possible and restate the problem. Confirm that both parties agree on the details, offer as many alternatives as possible and then allow the customer to decide on which alternative to use.

After agreeing on a solution, if possible do more than you promised. Key element: Do it right away!

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