Twenty Steps to Success in the Carpet Cleaning Business
Article on How to Succeed in the Carpet Cleaning Business Reprinted from the Bane-Clene® Cleaning Digest™
- Customer satisfaction is the number one priority.
- Promote trade practices and business principals that assure
consumer satisfaction.
- Courteous customer treatment by sales, technical and telephone
personnel.
- Punctuality in keeping all appointments.
- Follow-up process: comment card, phone call or personal call
to determine customer satisfaction.
- Prompt action and a no-charge complaint policy to correct
problems.
- Technicians must be sober, drug-free and in a company uniform
with proper identification.
- Insurance for liability and potential damage while on the
customer’s property.
- Positive advertising that is accurate in statements and
claims.
- Pre-spotting and movement of most furniture included in the
price unless clearly specified otherwise.
- Price quotations at no charge which include all functions and
procedures necessary to accomplish cleaning regardless of the
degree of soiling.
- Use the safest and most effective equipment, cleaning agents
and techniques available.
- Clean and properly maintain equipment. Trucks must be clean
and well lettered for customer security and peace of mind.
- Obey licensing requirements and all local ordinances.
- Use only safe, legal environmental techniques regarding waste
water and chemical disposal.
- Continue education for specific cleaning and spotting
instructions for each fiber and blend of fibers
- Study carpet construction processes and the function of
adhesives and carpet backings.
- Learn the purpose and chemistry involved in stain-resist
processes.
- Understand Indoor Air Quality and the benefits of external
extraction for the breathing impaired.
- Promote carpet as “the” floor covering of choice.
Additional Carpet Cleaning Business Information:
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Published by:
Bane-Clene® Corp.
Copyright: Bane-Clene Corp.
Original Author: William F. Bane, Sr., Bane-Clene’s Founder
Date Modified: August 19, 2019
Date Originally Published: November 1, 2000