Jimmie's Mailbox
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Jimmie sez: “Keep those cards, letters, faxes and emails coming!” |
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To Jimmie: It was an honor to be in the presence of such great and superior teachers who by far surpassed all my expectations at the Bane-Clene Institute. Name withheld on request Dear Dan, Thank you for getting our order to us so quickly. It’s great to deal with someone who does what they say when they say!! You will be getting our business from now on. Thanks again! Janet Brown, Williamsburg, VA Mr. Bane In these past 25 years since I wised up and switched to your company, I don't know HOW many letters of Thanks I've written you....but here's ANOTHER!!! The van made the drive back to New Jersey with flying colors, I'm LOVING my new Para-Mount 3-D System and it's an understatement to say how amazingly MOTIVATED and EDUCATED and INSPIRED I was by the Bane-Clene School once AGAIN. Please convey my appreciation to Dan, Kevin, Don, Oka, Bill Jr. (did I forget anyone?) and accept my thanks to YOU, as WELL, for your presentations. Not to single anyone out because Bane-Clene is a team effort, but Don Terry was EXCEPTIONAL, considering he was struggling with his back problem during his segment. I'm PRAYING about his SURGERY coming up! I have once again learned SO much about running a business, equipment maintenance and chemical usage in those three days at your School, that it's AMAZING. Craig's one day School preceding the Management School was profitable, as WELL.....but it's the 3 Day Management School that I was blessed the MOST with. I met cleaning colleagues from ALL OVER THE COUNTRY and I'm proud to CALL them colleagues. This, TOO is an important part of the School atmosphere. As you know, I hadn't been to a Bane-Clene School in Indianapolis since 1995, and I like the way you now include meals at MURPHY'S as part of the Tuition. In years past, I seem to recall some went to Murphy's and some DIDN'T. Having us all go to the same place for lunch kept us close and together, giving us more time to discuss what we were learning in class and getting to KNOW one another. It's a "minor" improvement but a BIG one, at the same time. I also appreciated the dinner invite with you and Mrs. Bane a week ago tonight, that was FANTASTIC. We have some great MEMORIES of those Conventions!!!! We could have talked ALL NIGHT. I hope you didn't forget to tell Lee I remember him FONDLY! Mr. Bane, words cannot express the respect I have for Bane-Clene Systems and the Bane family. As you know, I left early on Friday as I didn't have to re-take the TEST. I'm not ashamed to say I shed a tear as I was leaving the building early, but it was easier to leave THAT way than if I'd left with everyone ELSE. Leaving early forced me to just say a quick goodbye to EVERYONE, as a GROUP, as they were readying for the EXAM. As I drove away from your building in my new van, for what it's worth, I want you to know I said this prayer "Lord, CONTINUE to bless these people. These are good people". I already KNEW that, but this recent trip proved it AGAIN. Amen!!!! Chet Jelinski, Bloomfield, New Jersey To Jimmie’s Mailbox from All American Carpet Cleaning, Akron, Ohio Thank you! Thank you! Thank you! I have been in the customer service business for over 25 years. In my industry there has always been, what I feel, way too much competition for the geographical area and in general for the customer base. I have found myself many times going, what I consider, beyond the call for our clients – and that is exactly what All American did for me! I am deeply grateful for the way in which my call was handled and particularly in the speed in which it was handled. I would like to point out that I am in no way any expert in your field; I simply made a call to express some concern as to the results at my home, never expecting a return visit, I just assumed I would be educated over the phone about your methods and that would be it. Instead, 4 hours after my call a knowledgeable gentleman by the name of Bruce was at my home with a very positive and professional attitude and he not only thoroughly explained the reasons for our results, but proceeded to re-clean the entire area. OUTSTANDING SERVICE! We have a motto here at our company which I do my best to make sure all employees here live it. It reads as follows: “The answer is yes – what’s the question.” That is exactly what took place when I made my call to your company! The best advice that I can ever give to any of our sales associates is another saying “Your actions are so loud I can’t hear you talking.” All American’s actions were very loud in this instance. Thank you! Best regards to your entire staff, I will spread the “word!” Todd Fassnacht, The Henry Bierce Company These are notes from customers of Bane-Clene's service company in IndianapolisAlways on time. Always a great job. Thanks! Pam Gray, Indianapolis Very professional and pleasant and did an excellent job! Sarah Antibus, Indianapolis We have used your service for many years and have always been satisfied.\ Carolyn Schmidt, Indianapolis Always use Bane – you do a great job. I had construction dirt this time Dottie Hancock, Indianapolis The chairs look like new. They cleaned up really well. Mrs. John Hoade, Indianapolis The same gentleman has cleaned our carpets several times. I look forward to seeing him as I know the work is good. What does he use that makes the house smell so fresh? Judy Sosin, Indianapolis This was the best operator, I will have him always!!! Mrs. Hannelore Greven, Indianapolis I am very satisfied with the service I received. I will continue to use Bane for my carpet and furniture cleaning. Thank you. Sandra Autry, Indianapolis We are quite pleased. Your service operator was very efficient, helpful and the results were a definite improvement. C. W. DesJean, Indianapolis I was happy with the service and the whole experience. June Hutchison, Indianapolis I am very happy and satisfied with the work and service I received from Bane Company. Jean Kalnins, Indianapolis The two service men were very respectful and helpful and did a good job. Mary Vawter, Indianapolis Your service was excellent! Thank you! Betty Thornburgh, Indianapolis This instance was the second time I have used your service with superior results both times. I will call you next time I need your expertise. William Arney, Indianapolis Jerry did an outstanding job – so hard-working and efficient. We have told several friends already about how pleased we were. Hope it gets you some new customers. Larry Skelton, Indianapolis Service operator was thorough and professional. Linda Combs, Greenwood Good service person – spent extra time on pet areas. Thank you! Gary Walters, Indianapolis As always, Bane service operators were courteous and on time. Our carpets look great! Thank you! Alicia Dillingham, Carmel I can count on Bane to do a good job. Marjorie Hill, Indianapolis It was the first time to use your service. You were recommended by June Hutchison. I will certainly recommend you. Ksvida Feucht I was very pleased with your service, more so than that received from former cleaners. Mrs. J. L. Edwards, Indianapolis |
Fall 2008 |
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