Twenty Steps to Success
in the Carpet Cleaning Business
Reprinted from the Bane-Clene® Cleaning Digest™
Spring 1999, Volume 29, Number 2, Page 29
- Customer satisfaction is the number one priority.
- Promote trade practices and business principals that assure consumer satisfation.
- Courteous customer treatment by sales, technical and telephone personnel.
- Punctuality in keeping all appointments.
- Follow-up process: comment card, phone call or personal call to determine customer satisfaction.
- Prompt action and a no-charge complaint policy to correct problems.
- Technicians must be sober, drug-free and in a company uniform with proper identification.
- Insurance for liability and potential damage while on the customerís property.
- Positive advertising that is accurate in statements and claims.
- Pre-spotting and movement of most furniture included in the price unless clearly specified otherwise.
- Price quotations at no charge which include all functions and procedures necessary to accomplish cleaning regardless of the degree of soiling.
- Use the safest and most effective equipment, cleaning agents and techniques available.
- Clean and properly maintain equipment. Trucks must be clean and well lettered for customer security and peace of mind.
- Obey licensing requirements and all local ordinances.
- Use only safe, legal environmental techniques regarding waste water and chemical disposal.
- Continue education for specific cleaning and spotting instructions for each fiber and blend of fibers
- Study carpet construction processes and the function of adhesives and carpet backings.
- Learn the purpose and chemistry involved in stain-resist processes.
- Understand Indoor Air Quality and the benefits of external extraction for the breathing impaired.
- Promote carpet as "the" floor covering of choice.
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